Out of Stock Items
Here at BugsandBuggies.com, we try our best to keep all the items we sell online in stock so that we can ship them to you the next business day after we receive your order.  Sometimes, of course we may accidentally  run out, and when this happens we will promptly email you letting you know which items are temporarily out of stock. This gives you, the customer, the choice of: a) having us hold the order until all parts are available; b) shipping that portion of your order that is ready and ship the missing parts as soon as the possible; c) modifying the order as you choose. 

Domestic (U.S.) Shipping
Unless you specify otherwise, we will ship your domestic (U.S.) order, and any order which qualifies for free shipping by the most economical method of our choice (Fed Ex or UPS Ground, Smart Post, or USPS). If you need to or prefer to pay for shipping you may choose Ground, 3rd-day, 2nd-day or Next-Day air, whichever you prefer. Shipping by other methods are available upon request. Some oversize items may need to be shipped by truck freight. The customer will be contacted for approval of extra shipping charges, if applicable.

International Shipping
For International orders, unfortunately our computer system does not verify the address and identity of the card holder. You may pay for international orders by Verified Paypal or if you prefer to pay with a credit card, we require the following information before shipment:

1) Front of credit card.
2) Proof of identification, such as driver's license, passport, etc. (must include photo)
3) Credit card billing address, if it was not included in your order.
4) A legible signature.

Please fax the above information to 517-625-1889 or email to shipping@donssport.com Please include your order number with your fax or email.

We apologize for any difficulties this may cause. We hope the automatic verification of international credit card information becomes available in the near future, since the need for the above documentation inconveniences both our customers and our business. It is however, a necessary precaution for both customer and merchant.

Return Policy
Periodically something will go wrong with a shipment and you may wish to return an item.  We will do everything reasonable to satisfy you; please contact us to via email or phone to discuss the circumstances before returning any parts. Our customer service department will issue a RETURN AUTHORIZATION NUMBER, which MUST accompany any return. A copy of the original invoice must accompany all returned items. No returns accepted after 30 days from the invoice date or on special-order merchandise and electrical parts. 

Restocking Fees
While we don't normally charge a restocking fee, we reserve the right to charge a 10% restocking charge under any of the following circumstances:

1) Special Order Parts: If an order includes parts which we do not normally sell or which have been custom-made we may at our discretion charge a restocking fee. 2) Returns more than 30 days after invoice date: Please check your order thoroughly upon receipt and contact us immediately with any problems.
3) Unauthorized returns: Please contact us for a Return Authorization number. Returns received without an R.A. or with an incorrect R.A. may be charged a restocking charge.

Shipping Fees on Returns
If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of warranty or incorrect shipment.

Damaged Shipments
Damaged Merchandise:  Should any package appear to be damaged at the time of delivery, a claim for damage must be promptly made with the responsible freight carrier.

Note:
Although every effort has been made to insure accuracy within this website, Don's Sport Vehicle Sales cannot be held responsible for typographical errors.